How Retailers can Navigate the Returns Dilemma in 2024 and Embrace Sustainability with Advanced Route Planning

Andrew Tavener, Head of Fleet Marketing in Europe, Descartes Systems Group Dealing with returns has always been part of the retail landscape, and a painful frustration.  In fact, up until the last few years, this service has traditionally been enjoyed free of charge for the majority of online shoppers.  However, due to an increased desire to […]

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The Vocal Consumer: How the Last Mile Shapes Retail Loyalty

Consumers have become more vocal and eagerly share bad experiences when it comes to home delivery. The last mile is an important part of retail’s brand loyalty and logistics companies have a crucial role to play. We spoke to  Andrew Tavener, Head of Fleet Marketing EMEA, Descartes Systems Group, about how the last mile has changed, […]

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Overcoming delays on construction sites with on time deliveries 

Keeping building projects on track is a challenge for construction companies, with an estimated 90% of large-scale construction projects being delivered late, and almost two thirds of these by at least two months. Additionally, as 1 in 4 construction projects are delivered more than 250 days late, with 10% delayed by up to a year, these challenges are all […]

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The year that was, and preparing for the retail year ahead

2022 continued to present an array of challenges for retail, logistics and supply chain professionals. Although Covid19-related restrictions were lifted, its challenges were replaced by the war in Ukraine and the subsequent knock-on-effects relating to it; including energy cost increases, a rise in inflation and cost-of-living, and sustainability concerns. Meaning, for many retailers agility has […]

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Peak Season Delivery is More Complex than Ever: Here’s How to Address the Critical Challenges

By Andrew Tavener, Head of Fleet Marketing EMEA, Descartes  With the holiday shopping season fast approaching, retailers are bracing for the logistical and customer service challenges that accompany peak season volumes. This year, though retailers face added complexity as they continue to struggle with inventory issues, staff shortages, and ongoing supply chain disruptions – not […]

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The Logistics Point September ’22

Welcome to the latest edition of The Logistics Point Magazine. In this edition:Supply Chains Are Shifting in Response to Global challenges;The Hidden Emissions of Lockers and Pick-up Locations;Ship-from-store: Controlling the Pandora Box of Q-Commerce;Labour Shortages in Logistics Continue;Logistics Combines Force To Attract More New Talent;Lifelong Learning Is Key For Supply Chain Practitioners;How Delivery Drivers Became […]

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How delivery drivers became the centerpiece of the heatwave crisis

By Andrew Tavener, Head of Marketing, Descartes This year, the UK has become subject to heatwaves of record-breaking temperatures, widely attributed to  climate change. Over the next week, parts of the UK are expected to hit highs of 30 degrees once again, encouraging many of the general public to stay indoors, work from home and […]

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The Challenges of Transporting Hazardous Materials

Transporting hazardous materials poses several challenges for businesses, making it crucial that logistics providers consider effective route optimisation and scheduling software from the outset. Moving dangerous loads not only requires great care and caution, but also needs to be meticulously planned in order to meet numerous safety restrictions limiting free passage. Logistics providers tasked with […]

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Post-pandemic bounce – delivery experience is vital for competitive differentiation

The pandemic changed consumer shopping behaviour for good. With physical stores forced to close, many had to adjust to shopping online with speed and convenience key to the experience. Whilst necessity drove this rapid change, retailers had to fight to keep up. Many invested heavily in improving their websites and optimising the online experience, however […]

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