Free returns, just not for everyone all the time – why ASOS might start charging for returns and the impact this will have on other retailers

UK fast-fashion ecommerce leader ASOS recently announced plans to alter the terms of its Premier next-day delivery subscription by increasing the minimum spend for eligibility from £10 to £15. Premier subscribers will still receive standard delivery for free, no matter the basket size, but for orders under £15, shoppers will need to pay an additional […]

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VIDEO | Delivery increases loyalty – so why are merchants not focusing on it?

Consumers’ expectations are a hard thing to get right, but when we do the benefits are many. Delivery is becoming a key differentiator for retailers, and more should focus on the emotions created by a great delivery experience. We speak to Mike Richmond, Chief Commercial Officer at Doddle, about how emotions drive profitability in e-commerce […]

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