Hermes' Covid-19 Story
Hermes UK is looking for over 10.5K ‘parcel people’ to join its business as it invests £100 million to expand its capacity to meet the huge demand created by people shopping at home during lockdown and the continuing growth in the sector. Carl Lyon, Hermes’ Chief Operations Officer spoke to The Logistics Point about what is next for the company.
What conclusions have you drawn from the end of lockdown and how you performed?
It is no secret that when lockdown happened every business in every industry was affected. Initially our volumes started to slow down but that continued just for the first couple of weeks. After that people started to get used to the ‘new normal’ and the reality that this would continue for a while, so they turned to online shopping. It helped them get what they needed and wanted.
To start with people ordered necessities like toiletries and food items, then garden and gym equipment before slowly returning to other items such as clothes. In just four weeks, we ramped up our capacity and we are now running at almost twice the volumes we handled before the lockdown.
In the carrier industry we are used to handling a busy time from Black Friday through to Christmas and we have a lot of levers that we can pull in our operations to ramp up for this, but we normally have more time to plan!
As a result, we were able to adapt very well ….
Read the full interview for FREE in The Logistics Point September 2020 HERE!