With just a few days before we open the online doors to our Last Mile & E-com Online event, we are happy to welcome onboard FarEye and Mike Elton, Director. Mike is joining us for a look at how the delivery experience can be turned into a competitive advantage.
Presentation topic:
Turn the Delivery Experience into your Competitive Advantage
Summary: Winning loyal e-commerce customers is one of the biggest problems retailers now face. Your ability to create seamless deliveries will become your competitive advantage if you have access to the right technology. Retailers are required to simplify the most complex aspects of delivery logistics to achieve best-in-class customer experiences at scale from order-to-door.
During this session you will discover:
● The impact of poor post-purchase management
● How post-purchase management influences customer experience and lifetime value
● The relationship between post-purchase management and customer loyalty
FarEye’s Intelligent Delivery platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye has 150+ customers across 30 countries and five offices globally.
FarEye, First Choice for Last Mile.
A trusted Strategic Change Management / IT Solutions and Consultation advisor with a vast range of experience gained within Logistics/Transport and Distribution, within both Operational Management and latterly IT/Technology solutions.
Current activity includes the consultation and provision of Digital solutions for First/Mid and Last Mile delivery solutions, both own fleet and third-party operations. Solutions providing quality ROI around route optimisation, customer experience and driver mobile delivery management solutions. Business sectors covered (not limited to) include Retail/Logistics/CEP/Big and Bulky.
