VIDEO | Delivery increases loyalty – so why are merchants not focusing on it?

Consumers’ expectations are a hard thing to get right, but when we do the benefits are many. Delivery is becoming a key differentiator for retailers, and more should focus on the emotions created by a great delivery experience. We speak to Mike Richmond, Chief Commercial Officer at Doddle, about how emotions drive profitability in e-commerce […]

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Majority of UK online shoppers had delivery problems in December

More than 6 in 10 UK online shoppers (61.5%) experienced delivery issues across the month of December as strikes and capacity challenges plagued the UK’s parcel delivery companies, new research commissioned by Doddle has uncovered.  The most common problem faced by shoppers was deliveries arriving late, which affected 41% of UK online shoppers in December. […]

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The Logistics Point December 2022

Welcome to the December edition of The Logistics Point. In this edition VIDEO Lack of Technology Slows Down Investment in Logistics – Luke Tuttle, General Manager, North America and Trade Management Services, at MODIFI; Accessing Agility and Resiliency in Supply Chain Operations – Claire Rychlewski, SVP EMEA, and Fraser Ironside, Director of Business Consulting at […]

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VIDEO | Returns: Why 3PLs should take ownership

Ah, the return! Who does not love them? Well, apart from consumers who are frustrated how slow it is and providers who struggle with costs, expectations and profitability. It is not an easy task, we admit, but there are solutions out there that can help.  ‘When you go below the top tier retailers, all carriers […]

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